Accepting these Terms

Please read these Terms of Service ("Terms") carefully before using www.10percentedge.ca  (the "Site") or engaging our consulting and coaching services operated by The 10% Edge Consulting ("Company," "we," "us," or "our").

By accessing or using any content on the Site or engaging our services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site or use our services.

Services Provided

The 10% Edge Consulting provides business consulting, coaching, and related professional services ("Services"). Our Services may include but are not limited to:

-Business consulting and advisory services

-One-on-one coaching sessions

-Group coaching programs

-Strategic planning assistance

-Performance improvement consulting

-Other related professional services as agreed upon

-Service Engagement and Payment Terms

-Service Agreements

All consulting and coaching services are provided under separate service agreements that specify the scope, duration, fees, and deliverables. These Terms supplement and are incorporated into all service agreements.

Payment

Payment terms are specified in individual service agreements. Unless otherwise agreed, payment is due in advance of services. Late payments may result in suspension of services and may incur additional fees.

No Refund Policy

ALL CONSULTING AND COACHING SERVICES ARE PROVIDED ON A NO-REFUND BASIS. Once services have been scheduled or commenced, no refunds will be provided regardless of circumstances, including but not limited to:

-Client dissatisfaction with services

-Client's inability to attend scheduled sessions

-Client's change in business circumstances

-Failure to achieve desired outcomes

-Cancellation of services by client

-Client Responsibilities and Expectations

-Client Commitment

Success in consulting and coaching requires active participation and commitment from the client. You acknowledge that:

-Results depend on your effort, commitment, and implementation of recommendations

-We cannot guarantee specific business outcomes or results

-Your success is ultimately your responsibility

-Confidentiality and Information Sharing

You agree to provide accurate and complete information necessary for the provision of services. You are responsible for the accuracy of all information provided to us.

Professional Disclaimers

No Guarantee of Results

While we strive to provide valuable guidance and support, we make no guarantees regarding:

-Specific business outcomes or financial results

-Achievement of particular goals or objectives

-Success of strategies or recommendations implemented

-Timeline for achieving any results

-Professional Advice Limitation

-Our services constitute business coaching and consulting advice only. We do not provide:

-Legal advice (consult with an attorney for legal matters)

-Financial or investment advice (consult with a financial advisor)

-Tax advice (consult with a tax professional)

-Medical or health advice

-Independent Contractor Relationship

The relationship between Company and client is that of independent contractors. No partnership, joint venture, or employment relationship is created.

-Intellectual Property

-Company IP

All methodologies, frameworks, tools, materials, and content provided by Company remain our exclusive intellectual property. You are granted a limited, non-exclusive license to use such materials solely for your internal business purposes.

-Client Materials

Any materials, information, or content you provide remains your property, though you grant us license to use such materials as necessary to provide our services.

-Cancellation and Rescheduling

-Client Cancellations

-Cancellations made less than 24 hours before scheduled sessions may result in forfeiture of that session

-Rescheduling requests should be made at least 24 hours in advance when possible

-Repeated cancellations or no-shows may result in termination of services

-Company Cancellations

-We reserve the right to cancel or reschedule sessions with reasonable notice when necessary.

-Limitation of Liability and Indemnification

-Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

-Your use of our services

-Your implementation of recommendations or strategies

-Your business operations or decisions

-Any breach of these Terms

-Privacy and Confidentiality

Your use of the Site and services is subject to our Privacy Policy. We maintain confidentiality of client information and expect the same regarding our proprietary methods and materials.

Communication and Electronic Records

By engaging our services, you consent to electronic communications and agree that all communications, agreements, and notices provided electronically satisfy legal requirements for written communications.

Links to Third Party Sites

The Site may link to other websites ("Linked Sites"). These Linked Sites are not under the control of the Company. Company is not responsible for the contents of any Linked Sites. The Company provides these links as a convenience to you. The links do not constitute endorsement by the Company of the site or any association with its operators.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration administered by the ADR Institute of Canada under its Commercial Arbitration Rules. The arbitration shall take place in Alberta, Canada.

Termination

Either party may terminate the service relationship with written notice. Upon termination:

-Client remains responsible for all fees incurred through the termination date

-No refunds will be provided for services already rendered or scheduled

-Confidentiality obligations survive termination

Access Restriction

The Company reserves the right, in its sole discretion, to terminate your access to the Site and services at any time without notice.

International Clients

The 10% Edge Consulting is owned and operated in Alberta, Canada. If you access the Site or services from outside of Canada, you are responsible for compliance with your local laws.

-General Provisions

-Governing Law

These Terms are governed by the laws of Alberta, Canada, without regard to conflict of law principles.

Consumer Protection

These Terms are subject to applicable consumer protection laws in Alberta. Where consumer protection laws provide greater rights than these Terms, such laws shall prevail to the extent of any inconsistency.

Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between you and Company regarding our services.

Modifications

The Company reserves the right to modify these Terms at any time. Continued use of services after modifications constitutes acceptance of the updated Terms.

Force Majeure

The Company is not liable for any failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or other unforeseeable events.

Contact Information

For questions about these Terms or our services, please contact us at:

The 10% Edge Consulting
Email: [email protected]

Last updated: June 22, 2025

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.